Skip to main content

Kofax Capture services will not start


Question / Problem:

Kofax Capture services will not start

Answer / Solution:

Verify whether User Profiles are enabled in the Administration Module.  If User profiles are enabled and the service is running under the Local System account, check the event viewer and verify if the App Logs reveal the following message:

Kofax Capture could not log you on. Please make sure that your user ID and password are Correct. Letters in passwords must be typed using correct case. Make sure that Caps Lock is not accidentally on

This error message is an indication that the capture service is conflicting with the User Profiles account crendentials.

If User Profiles are required to run the Kofax Service:

  1. Uninstall the services
  2. Reinstall the services using the User Profile credentials by applying the following commands in an elevated command prompt:C:\Program Files (x86)\Kofax\Capture\Bin>xxx.exe -install -u:"UserID” -p:"Password"C:\Program Files (x86)\Kofax\Capture\Bin>xxx.exe -install -u:"UserID” -p:"Password"
  3. Start the services.

Applies to:

Product Version