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Kofax

Service Failed to Install after successfully installing multiple instances

13871

QAID # 13871 Published

Question / Problem:

I have successfully installed multiple instances of a service on a machine.

Additional services are failing to install with the following error message:

<"Service_Name"> failed to install.

How can I resolve this issue?

Answer / Solution:

A maximum of four instances of a service can be installed for every CPU detected. Subsequent service installation attempts will fail with the above error.

A Capture Enterprise license is also required to install multiple instances of a service on the same machine.

Applies to:

Product Version
CAPTURE 10.0
  10.1
  10.2
  11.0