[5000] 6002: Your activation code was not accepted because the product code is not valid for the Kofax serial number
Article # 3047942 - Page views: 87
Issue
You use a Hardware Key for licensing and if you want to activate your Kofax Capture License an error occurs and the following Message were shown:
When you try to activate the license on web page you will be asked to enter an activation code, but no Activation Code exists.
Cause
Hardware Key Licenses does not have a Activation Code. In the Process of creating/changing of anything on the license an issue occurred and the License switched to a Software based license but no Activation Code exist.
Solution
Please log a Help Request at Kofax Technical Support to switch bag the license to the Hardware Key.
Level of Complexity
Easy
Applies to
Product | Version | Build | Environment | Hardware |
---|---|---|---|---|
Kofax Capture | All | n/a | n/a | n/a |
References
n/a
Article # 3047942