[5000] 6002: Your activation code was not accepted because the product code is not valid for the Kofax serial number

Issue

You use a Hardware Key for licensing and if you want to activate your Kofax Capture License an error occurs and the following Message were shown:

When you try to activate the license on web page you will be asked to enter an activation code, but no Activation Code exists. 

Cause

Hardware Key Licenses does not have a Activation Code. In the Process of creating/changing of anything  on the license an issue occurred and the License switched to a Software based license but no Activation Code exist.

Solution

Please log a Help Request at Kofax Technical Support to switch bag the license to the Hardware Key.

Level of Complexity 

Easy

Applies to  

References

n/a