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Kofax

3566 KdoLib Error Locating Server Instance Specified

Article # 3031990 - Page views: 178

Article # 3031990 - Page views: 178

Issue

Kofax Capture clients in a client/server configuration are reporting the following error when launching any module:

"[3566] KdoLib: Network I/O error.: A network-related or instance-specific error
occurred while establishing a connection to SQL Server. The server was not found or
was not accessible. Verify that the instance name is correct and that SQL Server is
configured to allow remote connections. (provider: SQL Network Interfaces, error: 26 -
Error Locating Server/Instance Specified) (-1)."

Why is this occurring and how can it be fixed?

 

Cause

This can occur if the Kofax Capture installation was performed to a SQL Server database using a locally named instance. For example, using .\KofaxSQLDB instead of <Server_Name>\KofaxSQLDB in the ACConfig.XML file's SqlServerInstance element.

 

Solution

To resolve this issue, modify the ACConfig.XML file to reflect the SQL Server machine name as shown below:

Use <Server_Name>\KofaxSQLDB in the ACConfig.XML file's SqlServerInstance element.

 

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware
Kofax Capture

11.0

11.1

     

References

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