7011 License Server Cannot Be Found Verify Registry Key

Issue

How can I resolve an issue where the following error occurs when trying to launch License Utility?

[7011] SALicClnt: The License Server cannot be found. Verify the registry key.

Cause

It is possible that the SharedLicenseServerFileUnc registry key is currently pointing to the C:\ProgramData\Kofax\Vrs folder which can occur if VRS is installed or upgraded on an existing Kofax Capture installation.

Solution

To resolve this issue, follow the steps below:

1. Check what location the SharedLicenseServerFileUnc registry key located under the following registry hive is pointing to.
   
   Windows 64-bit Systems
   HKEY_LOCAL_MACHINE\Software\Wow6432Node\Kofax\SALicClient
   
   Windows 32-bit Systems
   HKEY_LOCAL_MACHINE\Software\Kofax\SALicClient
   
    
2. Change the SharedLicenseServerFileUnc registry key to:
   
   For Kofax Capture Client-Server installation:
   \\<Server Name>\CaptureSV\Config
   
   For Kofax Capture Standalone installation:
   C:\ProgramData\Kofax\Capture\Config

Level of Complexity 

Moderate

Applies to  

References

N/A

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