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7011 License Server Cannot Be Found Verify Registry Key

Article # 3035050 - Page views: 721

Issue

How can I resolve an issue where the following error occurs when trying to launch License Utility?

 

[7011] SALicClnt: The License Server cannot be found. Verify the registry key.

 

Cause

It is possible that the SharedLicenseServerFileUnc registry key is currently pointing to the C:\ProgramData\Kofax\Vrs folder which can occur if VRS is installed or upgraded on an existing Kofax Capture installation.

 

Solution

To resolve this issue, follow the steps below:

  1. Check what location the SharedLicenseServerFileUnc registry key located under the following registry hive is pointing to.

    Windows 64-bit Systems
    HKEY_LOCAL_MACHINE\Software\Wow6432Node\Kofax\SALicClient

    Windows 32-bit Systems
    HKEY_LOCAL_MACHINE\Software\Kofax\SALicClient

     
  2. Change the SharedLicenseServerFileUnc registry key to:

    For Kofax Capture Client-Server installation:
    \\<Server Name>\CaptureSV\Config

    For Kofax Capture Standalone installation:
    C:\ProgramData\Kofax\Capture\Config

 

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware
Kofax Capture 11.1
11.0
10.2
10.1
10.0
ALL ALL N/A

References

N/A

 

Article # 3035050