7011 License Server Cannot Be Found Verify Registry Key
Article # 3035050 - Page views: 290
Issue
How can I resolve an issue where the following error occurs when trying to launch License Utility?
[7011] SALicClnt: The License Server cannot be found. Verify the registry key.
Cause
It is possible that the SharedLicenseServerFileUnc registry key is currently pointing to the C:\ProgramData\Kofax\Vrs folder which can occur if VRS is installed or upgraded on an existing Kofax Capture installation.
Solution
To resolve this issue, follow the steps below:
- Check what location the SharedLicenseServerFileUnc registry key located under the following registry hive is pointing to.
Windows 64-bit Systems
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Kofax\SALicClient
Windows 32-bit Systems
HKEY_LOCAL_MACHINE\Software\Kofax\SALicClient
- Change the SharedLicenseServerFileUnc registry key to:
For Kofax Capture Client-Server installation:
\\<Server Name>\CaptureSV\Config
For Kofax Capture Standalone installation:
C:\ProgramData\Kofax\Capture\Config
Level of Complexity
Moderate
Applies to
Product | Version | Build | Environment | Hardware |
---|---|---|---|---|
Kofax Capture | 11.1 11.0 10.2 10.1 10.0 |
ALL | ALL | N/A |
References
N/A
Article # 3035050