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AcSbst: Kofax.ACConfiguration: Could not find a part of the path

Article # 3031386 - Page views: 405

Article # 3031386 - Page views: 405

Issue

Receiving the following error to occur when attempting to launch Batch Manager on a workstation

AcSbst: Kofax.ACConfiguration: Could not find a part of the path 'C:\Config\ACConfig.xml'.

 

Cause

Incorrect configuration

 

Solution

This issue can be caused by the ServerPath Registry Key value being set to \. on the workstation.

To resolve this problem, the server path should be available to all the client workstations. This can be done through the System Registry.

To resolve this issue, follow one of the options below:

Option 1:

Correct the ServerPath Registry Key value to: \\<Server_Name>\CaptureSV

Option 2:

Copy the ServerPath Registry Key value from the working server or workstation to the non-working workstation.

Below is the location of the ServerPath Registry Key:

64bit:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Kofax Image Products\Ascent Capture\3.0\ServerPath

32bit:

HKEY_LOCAL_MACHINE\SOFTWARE\Kofax Image Products\Ascent Capture\3.0\ServerPath

Beside above, verify that no firewall that may be blocking the user from accessing the network share through a UNC path is being used. Also verify that no firewall is blocking any ports that may be required such as TCP 2424 or UDP 1433 & 1434.

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware
Kofax Capture  11.x N/A N/A N/A

References

307074,7032, 2834