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Bad file name or number error scanning 2 or more pages from a Windows 10 Capture Workstation to the CaptureSV Images folder

Article # 3031419 - Page views: 258

Article # 3031419 - Page views: 258

Issue

Scanning 2 or more pages from a Windows 10 Kofax Capture Workstation to the Images folder on the Capture Share results in the error

Bad file name or number

 

Cause

This issue is caused by a racing condition in the way Kofax ImageControls saves the image files.  The racing condition is triggered by Windows Defender or other Security software attempting to open the image file while it is still being saved to the disk.

 

Solution

This issue has been resolved in Fix Pack 5 and higher for Kofax VRS 5.2.

 

To resolve this issue:

  1. If Kofax VRS 5.1.x is installed on the scan station, install Kofax VRS 5.2
     
  2. Install the latest Fix Pack for Kofax VRS 5.2

 

Alternate Solution

Even if Windows Defender is not the primary Antivirus Software running on the system, it has been so deeply integrated into Windows 10 that it may be running in the background as part of the operating system.  To confirm whether or not Defender is running in the background, run the following command in an elevated command prompt:

sc query windefend

The results will report the service is either in the RUNNING state or the STOPPED state.

To implement the alternate solution:

  1. Add the paths indicated in the following Knowledge Base article to the Windows Defender Security Center Exclusions list on the Capture Server and each Capture Workstation:
    Best Practices for configuring Kofax folder exclusions from scanning by antivirus monitoring and other 3rd party software 
     
  2. Add an exclusion to the Windows Defender Security Center Exclusions list for the .TIF file extension on the Capture Server and each Capture Workstation

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware
Kofax Capture 11.1 11.0 10.2 10.1 10.0 All Standalone, Workstation N/A
Kofax VRS 5.2 5.1.2 5.1.1 5.1.0 5.2.0.4.0.581 5.2.0.3.0.577 5.2.0.2.0.539 5.2.0.1.0.496 5.2.0.0.0.422 5.1.2.6.0.20247 5.1.2.5.0.20222 5.1.2.4.0.20209 5.1.2.3.0.20206 5.1.2.2.0.20193 5.1.2.1.0.20183 5.1.2.0.0.20170 5.1.1.13.0.2084 5.1.1.12.0.2024 5.1.1.11.0.1991 5.1.1.10.0.1982 5.1.1.9.0.1980 5.1.1.8.0.1966 5.1.1.7.0.1958 5.1.1.6.0.1936 5.1.1.5.0.1887 5.1.1.4.0.1871 5.1.1.3.0.1863 5.1.1.2.0.1832 5.1.1.1.0.1754 5.1.1.0.0.1619 5.1.0.0.0.0078 All N/A
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