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Cannot start module error when opening Kofax Capture Scan Module

Article # 3031685 - Page views: 352

Article # 3031685 - Page views: 352

Issue

Opening Kofax Capture Scan Module fails and reports the following error:

Cannot start module

Cause

  1. This error can occur if Kofax Capture was installed using the /NOVRS switch as the switch prevents the Capture installer from creating the necessary file import sources. 
  2. This error can also occur if an OEM version of Kofax VRS was installed on top of an existing Capture installation, as the OEM VRS installer does not create the file import sources that Capture requires.

Solution

This problem can be solved by creating sources with the following names and option in Scanner Configuration Utility  or VRSAdministrationConsole.exe for the File Import.

Kofax Software Import Source (no image processing)
Kofax Software -- Import from disk without image processing

Software Import
Kofax Software -- Import from disk with image processing

Kofax Ascent Capture Release Source
Kofax Software -- Import from disk with image processing

 

Level of Complexity 

Easy

Applies to  

Product Version Build Environment Hardware
Kofax Capture 11.x N/A N/A N/A

References

18171

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