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Cannot start module error when opening Kofax Capture Scan Module

Article # 3031685 - Page views: 838

Issue

Opening Kofax Capture Scan Module fails and reports the following error:

Cannot start module

Cause

  1. This error can occur if Kofax Capture was installed using the /NOVRS switch as the switch prevents the Capture installer from creating the necessary file import sources. 
  2. This error can also occur if an OEM version of Kofax VRS was installed on top of an existing Capture installation, as the OEM VRS installer does not create the file import sources that Capture requires.

Solution

To resolve this issue, the necessary File Import sources must be configured manually:
 

  1. Open the VRS Administration Console.

  2. Click Scanner Configuration.

  3. In the Scanner List, expand the Other folder and selectFile Import.

  4. Click Configure Sources.

  5. In the Configure Sources window, click New.

  6. Enter the following Source Name:Software Import

  7. Select the following Source Type:Kofax Software -- Import from disk with image processing

  8. Click OK.

  9. In the Configure Sources window, click New.

  10. Enter the following Source Name:Kofax Ascent Capture Release Source

  11. Select the following Source Type:Kofax Software -- Import from disk with image processing

  12. Click OK.

  13. In the Configure Sources window, click New.

  14. Enter the following Source Name:Kofax Software Import Source (no image processing)

  15. Select the following Source Type:Kofax Software -- Import from disk without image processing

  16. Click OK.

  17. Close the VRS Administration Console and start the Scan module.

 

Level of Complexity 

Easy

Applies to  

Product Version Build Environment Hardware
Kofax Capture 11.1
11.0
10.2
10.1
10.0
ALL ALL N/A

References

18171

 

Article # 3031685
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