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Kofax

Could not find file error when publishing Batch Class

Article # 3036268 - Page views: 86

Issue

Publishing a Batch Class results in the following error:

Publishing in progress.....
Publishing aborted: (Batch_Class_Name)
Could not find file \\<Server>\CaptureSV\pubtypes\00000\file.xml [Export(0)

 

Solution

By default, when file operations fail, they are retried every 0.5 seconds for a total retry time of 2 minutes. You can configure these parameters by updating the ACConfig.xml file, located in the Kofax Capture Server files folder, Config subfolder.

The ReliableFileSystem element must be added as a direct child of the ACConfig element.

It has been observed that adding the ReliableFileSystem element to the ACConfig.xml file will resolve this issue.

 

At the end of the ACConfig.xmlfile add the below element:

<ReliableFileSystem>
<Retry MaxRetrySeconds="60" MilliSecondsBetweenTries="500" MinimumRetries="5" DEBUGLOG="0" />
</ReliableFileSystem>

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
Kofax Capture

11.0

11.1

     

References

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