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Dongle Licensing Activation - USB Hardware License key not recognized. First two letters are reversed or incorrect KC 11.1 no updates

Article # 3032814 - Page views: 224

Issue

Dongle Licensing Activation - USB Hardware License key not recognized. The first two letters are reversed or incorrect (transposed). 

 

Cause

Bug 1627326

Bug 1634597

 

Solution

This bug has been finally resolved with FP 1 for KC 11.1:

1634597 - USB hardware license key was not recognized due to reversed first two digits.

There is an officially certified COD Hotfix 15467 for Kofax Capture 11.1 which includes the fix for Bug 1627326:

Bug 1627326 - USB Hardware License key not recognized. The first two letters are reversed.

 

Note:
In one case after the installation of above COD Hotfix 15467 for Kofax Capture 11.1 the license key was still reversed.  To get this to work the following registration of the DLL was required:
C:\WINDOWS\system32>cd C:\Program Files (x86)\Kofax\CaptureSS\ServLib\Bin
C:\Program Files (x86)\Kofax\CaptureSS\ServLib\Bin>regsvr32 SALicImp.dll

The issue was then resolved.

 

Level of Complexity 

Moderate

Applies to  

Product Version Build Environment Hardware
KC 11.1.0.0      

References

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Article # 3032814
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