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FPS Color: An unspecified error occurred. The image could be an unsupported format

Article # 3033072 - Page views: 81

Article # 3033072 - Page views: 81

Issue

Receiving the following error when exporting the batches: Export Error: [FPS Color: An unspecified error occurred. The image could be an unsupported format. ( Error -314: \\Test01\CaptureSV\Images\ABCInvoces\0001FBE2\200\1.tif ).]

 

Solution

The error related to the FPS color is typically caused with the older VRS versions.

Even though the site may not use VRS settings, Kofax Capture and KTM uses the VRS product for all image processing.

Downloading and upgrading VRS to the 5.2 Fix Pack 6 version have been seen to resolve the issue.

Please do the following steps:

  1. Download a copy of VRS 5.2 and FP6: https://delivery.kofax.com/WebUserIdentity/Account/Login

  2. Install VRS 5.2 on the Export server and the Recognition server as well. Typically they are on the main Kofax Capture server.

  3. Install FP6 for VRS 5.2 on the Export server and the Recognition server. 

 

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware

Capture

Capture

11.0

11.1

     

References

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