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Kofax

FPS Color Error 314 Image Could Be An Unsupported Format

Article # 3033072 - Page views: 299

Article # 3033072 - Page views: 299

Issue

Receiving the following error when exporting the batches:

Export Error: [FPS Color: An unspecified error occurred. The image could be an unsupported format. ( Error -314: \\Test01\CaptureSV\Images\ABCInvoces\0001FBE2\200\1.tif ).]

 

Cause

This issue can occur if Kofax VRS / ImageControls cannot see the Kofax Capture license due to the IGNORECAPTURELICENSE value being set to "1" in C:\ProgramData\Kofax\Vrs\KofaxReg.xml

Solution

1. Stop all applications and services that use Kofax VRS / ImageControls.

2. Navigate to C:\ProgramData\Kofax\Vrs\

3. Open KofaxReg.xml in a text editor such as Notepad

4. Set the IGNORECAPTURELICENSE value to 0

<IGNORECAPTURELICENSE Value="0" Type="integer" />

5.  Save the changes to KofaxReg.xml

 

This issue could also be caused by an issue with older versions of Kofax VRS.  Upgrading to Kofax VRS 5.2 Fix Pack 6 or higher is recommended in cases where the above solution does not resolve the issue.

 

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware
Kofax Capture 11.1
11.0
ALL ALL N/A
Kofax VRS 5.2
5.1.2
5.1.1
5.1
ALL Kofax Capture N/A
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