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Installing Kofax Capture 10 SP2 on a Citrix Machine Returns Error

Article # 3031635 - Page views: 68

Article # 3031635 - Page views: 68

Issue

I receive the following error message when installing Kofax Capture 10 Service Pack 2 on a Citrix machine:

Microsoft Visual C++ Runtime Library
Program: This application has requested the Runtime to terminate it in an unusual way. 
Please contact the application's support team for more information

 

Solution

This error may be caused by insufficient permissions on the CaptureSV shared folder.

To resolve this issue, right-click on the CaptureSV folder and select Properties. On the Sharing (Advanced Sharing... button) and Security tabs, grant Full Control for the logged-in user on the problem machine.

 

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware

 

Kofax Capture 

11.1

11.0

     
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