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Kofax

Invalid Source Name error during Export

Article # 3031914 - Page views: 112

Article # 3031914 - Page views: 112

Issue

How can I resolve an issue where an Invalid Source Name error occurs during Release/Export?

 

Cause

This error is likely occurring because the Kofax Ascent Capture Release Source is missing from the Kofax Source Manager "KSM (32-bit)" in the Windows Control Panel.

 

Solution

A reinstall will replace this and any other of the sources that are created during installation, or they can be recreated manually.

The names will have to be duplicated exactly as the installation creates them, and the correct Source Type will need to be selected.

 

Below are the proper Source Names and Source Types expected:

  • Kofax Software Import Source (no image processing)
    Kofax Software -- Import from disk without image processing
  • Software Import
    Kofax Software -- Import from disk with image processing
  • Kofax Ascent Capture Release Source
    Kofax Software -- Import from disk with image processing

 

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware
Kofax Capture

11.0

11.1

     

References

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