KCNS Failed to Perform a Routine Synchronization
Issue
Remote sites receive the following error message:
2/4/2011 12:55:05 PM, (2500) ACISV: [4136] KdoLib: The running module failed to perform a routine synchronization and has been terminated. You can recover the batch in progress by starting the Batch Manager. Please contact the central site administrator for assistance., Station ID: 113m01 (D-MXL90609YM).
Additionally, the Kofax Capture Network Services (KCNS) Remote Synchronization does occasionally complete successfully and transfer batch-level data between Remote and Central sites.
Cause
It was observed in one situation that there were two KCN services. One of them worked and one didn't. The working service was continually overloaded by 300 Remote Sites. The occasional syncs that were serviced by the working KCN service were successful.
Solution
Reinstall the affected KCN Service:
1. Launch an elevated Command Prompt
2. Uninstall the KCN Service AcisCfg.exe /d
3. Confirm pop-up message is received indicating the KCN Service has been uninstalled
4. Install the KCN ServiceAcisCfg.exe
5. Confirm pop-up message is received indicating the KCN Service has been installed
Level of Complexity
Moderate
Applies to
| Product | Version | Build | Environment | Hardware |
|---|---|---|---|---|
| Kofax Capture | 11.1; 11.0 |
References
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