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KC 11.1.01 PDF services crash - not enough memory

Article # 3045940 - Page views: 61

Issue

After update to KC 11.1 with FP 1 customer has randomly errors in PDF Generator when processing batches in production environment. After few hours they see PDF Generator services crashing.
They usually run PDF Generator as a service and see randomly errors like these:

2022-05-02 11:50:25, 0x00000018, 0, 0x00000000, 0x00000000, 0x00000000, D:\apps\Kofax\CaptureSS\Bin, Kofax Capture PDF Generator, XXXXXXXXXX01 :Id 2, 11.01.0459, , 0, CKfxException: 0x0000001A CKfxException: 0x0000001A File: OmniPageRecognizer.cpp, Line: 706, 8004C201: MEM_NOTENOUGH_ERR: Not enough memory for this memory operation. Paprika File: OmniPageRecognizer.cpp Line: 706 Pkg : 0 Stat: 0x8004C201, 0x00000000, 0x00000000 File: OmniPageRecognizer.cpp Line: 251 Pkg : 0 Stat: 0x00000000, 0x00000000, 0x00000000, ,

And

2022-05-03 12:34:31, 0x00000018, 0x00000000, 0x00000000, 0x00000000, 0x00000000, D:\apps\Kofax\CaptureSS\ServLib\Bin, KfxPdf, XXXXXXXXXX01 :Sess 2, 11.1.569.0, KdoBatchSemaphoreData.cpp, 336, Batch "03.05.2022 09:44:55 srv_ecm_prod_cap_adm (BatchID: 1207974)" owned by XXXXXXXXXX01 has been automatically rolled back on XXXXXXXXXX01 ., ,
2022-05-03 12:36:24, 0x00000018, 0, 0x00000000, 0x00000000, 0x00000000, D:\apps\Kofax\CaptureSS\ServLib\Bin, Kofax Capture PDF Generator, XXXXXXXXXX01 :Sess 2, 11.01.0459, , 0, CKfxException: 0x0000001A CKfxException: 0x0000001A File: OmniPageRecognizer.cpp, Line: 706, 8004C40E: API_GPFAULT_ERR: Allgemeine Schutzverletzung in Engine. File: OmniPageRecognizer.cpp Line: 706 Pkg : 0 Stat: 0x8004C40E, 0x00000000, 0x00000000 File: OmniPageRecognizer.cpp Line: 251 Pkg : 0 Stat: 0x00000000, 0x00000000, 0x00000000, ,

When they run PDF Generator as a module they sometimes get this error:
REC rec_init1: "Rec file D:\apps\Kofax\CaptureSS\ServLib\Bin\OmniPage\bin\hand_s_ch.rec has wrong version (6.0)" MONITOR rec_monitor_end: "Rec file already closed"

 

 

Solution

Removing the following files from OmniPage\Bin folder resolved this issue in one case:
hand_s_ch.rec
hand_s_de.rec
hand_s_it.rec

 

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
KC 11.1.0.1      

References

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Article # 3045940
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