Kofax Services Are Stopping Automatically

Issue

Kofax Capture Services Are Stopping Automatically

 

Cause

Installation of January 2022 & February 2022 Microsoft Patches includes prevention of fall-back to NTLM when KERBEROS fails.

Sample Error Message:  While processing an AS request for target service krbtgt, the account kofax_svc did not have a suitable key for generating a Kerberos ticket (the missing key has an ID of 1). The requested etypes : 18 17 3. The accounts available etypes : 23 -133 -128. Changing or resetting the password of kofax_svc will generate a proper key.

 

Solution

POTENTIAL: Set the missing AES Key for the affected Service Account.  

 

Level of Complexity 

High

 

Applies to  

Product	Version	Build	Environment	Hardware
CAPTURE	11.0; 11.0	N/A	N/A	N/A

References

• https://support.microsoft.com/en-us/topic/february-8-2022-kb5010359-os-build-14393-4946-e47d743b-9026-4390-bca6-5ad4ddb40ca8

 

Article # 3039687