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Kofax

Kofax Services Are Stopping Automatically

Article # 3039687 - Page views: 109

Issue

Kofax Capture Services Are Stopping Automatically

 

Cause

Installation of January 2022 & February 2022 Microsoft Patches includes prevention of fall-back to NTLM when KERBEROS fails.

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Sample Error Message: 

While processing an AS request for target service krbtgt, the account kofax_svc did not have a suitable key for generating a Kerberos ticket (the missing key has an ID of 1). The requested etypes : 18 17 3. The accounts available etypes : 23 -133 -128. Changing or resetting the password of kofax_svc will generate a proper key.

 

Solution

POTENTIAL: Set the missing AES Key for the affected Service Account.  

 

Level of Complexity 

High

 

Applies to  

Product Version Build Environment Hardware
CAPTURE 11.0; 11.0 N/A N/A N/A
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