No Scanner Profiles Appear in Capture Scanner Profile List

Issue

After creating VRS and Scanner Profiles for the selected scan source in Kofax Capture, no Scanner Profiles appear in the list of available Scanner Profiles.

Cause

This issue can occur if something prevents Kofax Capture / ImageControls from saving the VRS Profile (.cps) files and Scanner Profile (.ini) files to the correct location for the selected scan source:

C:\ProgramData\Kofax\Local\ScannerProfiles\<Scan_Source_Name>\

When this issue occurs, the .cps and .ini files are instead saved to the following folder:

C:\ProgramData\Kofax\Local\ScannerProfiles\

Solution

To resolve this issue:

1. ImageControls cannot save the profiles to the correct location unless 8dot3 name creation is enabled in the Windows Registry.
   
   To enable 8dot3 name creation:
   1. Open the Command Prompt as administrator.
       
   2. Execute the following command:
      fsutil.exe behavior set disable8dot3 0
       
   3. Windows 7 will not provide any response.
      Windows 8 will respond with the following:
      The registry state is now: 0 (Enable 8dot3 name creation on all volumes).
       
   4. Reboot the PC.
       
2. Confirm that 8dot3 name creation is enabled:
   1. Open the Command Prompt as administrator.
       
   2. Navigate to any folder that contains subfolders or files with long names.
       
   3. Execute the following command:
      dir /x
       
   4. If the directory listing displays both the 8dot3 and long name versions of any file or subfolder with more than 8 characters in its name, 8dot3 name creation has been enabled successfully.
      Example:
      KOFAX~1 Kofax Image Products
       
3. Relocate the VRS and Scanner Profiles to the correct folders:
   1. Navigate to C:\ProgramData\Kofax\Capture\Local\ScannerProfiles.
       
   2. If there are any subfolders present, back them up to another location and remove them from the ScannerProfiles folder.
       
   3. Create a subfolder with the same name as the selected scan source.
      Example:
      Fujitsu fi-6130 with SVRS with AIPE
       
   4. Copy all the VRS Profile (.cps) files and the Scanner Profile (.ini) files from the ScannerProfiles folder into the newly created subfolder.
       
4. Make sure that the necessary user accounts and/or groups have Full Control access to the ScannerProfiles folder and its subfolders.

Level of Complexity 

Moderate

Applies to  

References

N/A

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