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Kofax

PDF Generator Error: CKfxException: 0x0000001A File: OmniPageRecognizer.cpp,

Article # 3034621 - Page views: 288

Article # 3034621 - Page views: 288

Issue

We have upgraded to KC 11.1 and afterwards certain large images are failing in PDF generator with the following error:

5:03:37 PM Error: CKfxException: 0x0000001A File: OmniPageRecognizer.cpp, Line: 222, 8004C70E: IMG_SIZE_ERR: Non-supported image size.

File: OmniPageRecognizer.cpp Line: 222 Pkg : 0 Stat: 0x8004C70E, 0x00000000, 0x00000000

 

Solution

This issue is caused by Bug 1644299: PDF Generator failing with Error: CKfxException: 0x0000001A File: OmniPageRecognizer.cpp . . . Non-supported image size.

The following fix resolved the issue - 
File Name: kofaxcapture-11.1.0.0.fix15646.zip
File Size: 285.7 KB

 

If after applying fix, if there is still error with input images having dimensions higher than 12000 pixels, the following tag can be added to ACConfig.xml to resolve the issue:

  <OCREnhancedSettings MaxImageDimensionPixels="32000"/>

   Where MaxImageDimensionPixels is maximum image size for both width and height in pixels. Its default value is 12000.

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware
KC 11.1      

References

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