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PDF Generator reporting COM error

Article # 3046569 - Page views: 50

Issue

COM error showing when processing batch during PDF Generator queue.

Cause

This COM error is trigger by an out of memory due to unsupported image size.  The solution to help to mitigate the processing of the large images is explained below:

Solution

To prevent this issue,the following tag needs to be added to the ACConfig.xml file, and substitute “abc” with the name of the desired PDF recognition profile:
  

<ACConfig>
...
<OCRAdvancedSettings>
  <Profile Name="abc" ResolutionScale="10" OutputWidthThreshold="50" />
   </OCRAdvancedSettings>
</ACConfig>

Note-Icon.png

NOTE: The tag needs to manually be added to the ACConfig.xml file per PDF profiles that exhibits the issue.

Level of Complexity 

Moderate

Applies to  

Product Version Build Environment Hardware
Kofax Capture 11.1
11.0
  ALL  

 

 

Article # 3046569
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