Prompt to Reinstall VRS after Windows updates

Issue

Attempts to launch the Scan Module, Admin Module, or QC Module using Kofax VRS results in the following error:

The feature you are trying to use is on a network resource that is unavailable.

Click OK to try again, or enter an alternate path to a folder containing the installation package "KofaxVRS.msi" in box below.

Cause

This issue can occur after installing a Feature Update for Windows 10.  Windows 10 Feature Updates will automatically, and without warning, remove any files that the installer thinks might potentially experience problems with the updated version of Windows.  Unfortunately, these updates remove files, like some of the Kofax VRS files, that work fine with the updated version of Windows 10.

Solution

To resolve this issue:

1. Perform a Repair installation of Kofax VRS using the original installation media
2. Upgrade to VRS 5.1.1.13 or higher.  Kofax VRS versions 5.1.1.13 and higher store a copy of the Kofax VRS.msi file on the PC to automate the repair process after future Windows 10 Feature Updates.

Level of Complexity 

Moderate

Applies to  

References

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