Reboot Pending Error When Installing Kofax Capture

Issue

When installing Kofax Capture the bellow error is seen:

"Reboot Pending: You must reboot your system to continue the Capture installation"

How can I resolve this issue?

Solution

Enter explanation of steps or actions to resolve

This is a very uncommon error but that may occur if a Kofax Capture installation is not properly completed. When a new installation is started, you may receive this error message.

In order to bypass this error, you should:

1. Create a complete backup of your system.
2. Locate the following Registry Key:
   • HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager
3. Delete any PendingFileRenameOperations Values in this Key.
4. You may also need to check for and remove Pending File Rename Operations in the following Registry Keys:
   • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnce
   • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunOnceEx
   • HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\RunServicesOnce
   • HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\RunOnce
5. If the problem is not resolved by doing this, then:
   1. Either clear out the TEMP and TMP folders specified in the User Environment Variables
      OR
      Change the User's TEMP and TMP Environment Variables to point to a new (empty) temp folder with full permission.
   2. Check for the existence of a folder named "$!$!$!$!" in the root folder, as well.

Afterwards you can start the installation again and the error message should no longer appear.

Level of Complexity 

Moderate

Applies to  

References

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