Receiving the following error when trying to start the Kofax Capture PDF Generator, Export, Recognition Server service: "Error 1053 Service did not respond."
Issue
Receiving the following error when trying to start the Kofax Capture PDF Generator, Export or Recognition Server service: "Error [1053] Service did not respond."
Some times the following error message can be displayed: "[1053] Failed to respond in a timely fashion."
Solution
1. Edit the existing ApplicationName.exe.config file in the Kofax Capture \bin folder, where ApplicationName is the name of the unattended module being installed as a service. For example: KfxPDF.exe.config.
2. Add the following three lines before the last line in the file:
<configuration>
<runtime>
<generatePublisherEvidence enabled="false"/>
</runtime>
</configuration>
3. Save the changes to the file.
4. Verify that the service starts.
Level of Complexity
Easy
Applies to
Product | Version | Build | Environment | Hardware |
---|---|---|---|---|
Capture Capture |
11.0 11.1 |
References
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Article # 3032722