Scan Settings Disabled

Issue

After logging into the Kofax Capture Scan Module, all Scan Settings are grayed out (disabled), including the Edit Scan Source Settings button and the Save Profile button.

Cause

The Scan Settings will be disabled in the Scan Module if the User (or Group in which the User is a member) has not been granted the Allow modification of Scanner Profiles permission. 

Solution

To resolve this issue, contact the Kofax Capture Administrator about configuring the User Profile or Group Profile permissions in the Kofax Capture Administration Module to enable the Allow modification of Scanner Profiles permission.

Level of Complexity 

Easy

Applies to  

References

N/A