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Kofax

Scan module doesn't start anymore

Article # 3034351 - Page views: 84

Article # 3034351 - Page views: 84

Issue

Some users are not able to start the Scan module anymore. Nothing happens, there are no error messages. How can we solve this?

 

 

Solution

 Please do the following:

  1. Open regedit and go to HKEY_CURRENT_USER\Software\Kofax Image Products\Workflow Independent Capture\Ascent Capture - Scan
  2. Export the folder Ascent Capture - Scan.
  3. Delete the folder Ascent Capture - Scan.
  4. Restart Scan.

 

 

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
Kofax Capture ALL      

References

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