Scan module doesn't start anymore
Article # 3034351 - Page views: 483
Issue
Some users are not able to start the Scan module anymore. Nothing happens, there are no error messages. How can we solve this?
Solution
Please do the following:
- Open regedit and go to HKEY_CURRENT_USER\Software\Kofax Image Products\Workflow Independent Capture\Ascent Capture - Scan
- Export the folder Ascent Capture - Scan.
- Delete the folder Ascent Capture - Scan.
- Restart Scan.
Level of Complexity
Easy
Applies to
| Product | Version | Build | Environment | Hardware |
|---|---|---|---|---|
| Kofax Capture | ALL |
References
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Article # 3034351