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Scan module doesn't start anymore

Article # 3034351 - Page views: 483


Some users are not able to start the Scan module anymore. Nothing happens, there are no error messages. How can we solve this?




 Please do the following:

  1. Open regedit and go to HKEY_CURRENT_USER\Software\Kofax Image Products\Workflow Independent Capture\Ascent Capture - Scan
  2. Export the folder Ascent Capture - Scan.
  3. Delete the folder Ascent Capture - Scan.
  4. Restart Scan.



Level of Complexity 



Applies to  

Product Version Build Environment Hardware
Kofax Capture ALL      


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Article # 3034351
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