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Kofax

Unable to start module

Article # 3031322 - Page views: 374

Article # 3031322 - Page views: 374

Issue

Receiving error  Unable to start module error occurs when trying to launch a Kofax Capture module such as Scan, Quality Control, Validation, or Verification.

 

Cause

Missing, corrupted, or incorrect software import sources.

 

Solution

1. Launch the Scanner Configuration Utility and check the import sources listed under File Import.

2. Delete any software import sources if they exist.

3. Recreate the correct software import sources:

  • Software Import

     Kofax Software - Import from disk with image processing

  • Kofax Ascent Capture Release Source

     Kofax Software - Import from disk with image processing

  • Kofax Software Import Source (no image processing)

     Kofax Software - Import from disk without image processing

 

Notes:

The “Kofax Software Import Source (no image processing)” is hidden and you should normally encounter a message saying “There’s already a source with the same name.” when trying to recreate this software import source which is expected.  Just click OK and Cancel then close out of the Configure Sources for Import dialog box.

Do not to click on the "Create Standard Sources" button which will create the following software import sources that are incorrect.
• My Kofax File with AIPE
• My Kofax File Import without AIPE

 

Level of Complexity 

Moderate

 

Applies to  

Product Version Build Environment Hardware
Kofax Capture 11.x N/A N/A N/A

References

3012880

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