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Kofax

VCruntime .dll error in pdf generator

Article # 3040615 - Page views: 176

Issue

  • PDF Generator is crashing on certain tif's consistently with the following error:


Faulting application start time: 0x01d7eae0638f7fe6
Faulting application path: D:\Program Files (x86)\Kofax\CaptureSS\ServLib\Bin\kfxpdf.exe
Faulting module path: C:\Windows\SYSTEM32\VCRUNTIME140.dll
Report Id: a61170d0-56d3-11ec-8128-005056921578
Faulting package full name:
Faulting package-relative application ID:

Faulting module name: VCRUNTIME140.dll, version: 14.26.28720.3, time stamp: 0x5e74ae97

  • This varies on what is configured, but the "Maximum accuracy" or "Balance accuracy with Performance" settings seems to be the main reason for this behavior:
  • This may be found by right clicking on the Document class.  Select PDF tab|Edit  Within the Enhanced OCR Recognition Settings| Operation.

 

Solution

  • There is a hotfix available that will address this issue: KofaxCapture-11.1.0.0.FIX16886.ZIP
  • It addresses the following issues:

1775487 - Specific TIF images shut down PDF Generator.
1773579 - Errors in PDF Generator while processing large batches.

  • Please contact tech support for assistance in providing this patch.
  • This fix will be rolled into fix pack 1 for 11.1 when it is released.

 

Level of Complexity 

Easy

 

Applies to  

Product Version Build Environment Hardware
Capture  11.1      

References

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Article # 3040615
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