Skip to main content
Kofax

Logon failure unknown user name or bad password AcSbst error launching any Module

19738

QAID # 19738 Published 

Question / Problem:

The following error message is generated when launching any Kofax Capture modules:

AcSbst: Kofax.ACConfiguration: Logon failure: unknown user name or bad password.

Answer / Solution:

This issue may be caused by a corrupted User Profile.  Removing and recreating the Capture User Profile or Unlinking and re-linking the Active Directory User account should resolve this issue.

Applies to:

Product Version
CAPTURE 10.0
  10.1
  10.2
  • Was this article helpful?