Skip to main content

Retrieving COM class factory for component failed error 80040154 launching module with Citrix XenApp 6.5 and User Profiles enabled


QAID # 17838 Published

Question / Problem:

After a workstation installation of Kofax Capture 10.0 on a computer with Citrix XenApp 6.5, the following error is produced when opening a module, but only if User Profiles is enabled:

The following error was returned from the web server: Retrieving the COM class factory for component with CLSID {F41460E1-F8F2-409D-AD1F-C177F3F837B8} failed due to the following error: 80040154.

Is there a fix for this issue?

Answer / Solution:

This error can be caused by the Symantec Endpoint Control Application and Device Control component.

Check to see if the "Application and Device Control" component for Symantec is installed. If so, Symantec Endpoint will need to be reinstalled without the "Application and Device Control" component.

Applies to: 

Product Version