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Retrieving the COM class factory for component failed error 80070002 launching any Module on a Capture 10.0.2 Workstation

17744

QAID # 17744 Published

Question / Problem:

With User Profiles enabled, I receive the following error message when trying to launch a Kofax Capture module on workstations:

Retrieving the COM class factory for component with CLSID {F41460E1-F8F2-409D-AD1F- C177F3F837B8} failed due to the following error: 80070002

This issue does not occur when logged in to the Kofax Capture server. How can I resolve this issue?

Answer / Solution:

After uninstalling Service Pack 2 on the Kofax Capture 10.0 Client machines, Kofax Capture modules will not open with User Profiles enabled. However, the modules will launch if user is logged into the Kofax Capture server machine. The error message above displays as soon as a user tries to launch a module.

Since the issue only occurs on KC workstations, the SharedProfileData file has to be reregistered on the workstation.

The command line for registering it is:

SharedProfileData.exe /regserver

Applies to:

Product Version
CAPTURE 10.0