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Kofax

Single Sign On fails for Linked Users on one Remote Site

20314

QAID # 20314 Published

Question / Problem:

I encounter an issue that the Single Sign-On feature somehow doesn’t work for Linked Users on one particular Remote Site. Other Remote Sites work fine without problem.

How can I resolve this issue?

Answer / Solution:

This issue can occur if the msvbvm60.dll library is not registered correctly. 

To resolve this issue, register the msvbvm60.dlllibrary using the following command in a Command Prompt:

For 32-bit systems

Regsvr32.exe %Windir%\System32\msvbvm60.dll

For 64-bit systems

Regsvr32.exe %Windir%\SysWOW64\msvbvm60.dll

Applies to:

Product  Version
CAPTURE 10.0
  10.1
  10.2
  11.0

Keywords: single sign on user profile linked user linked-user