QAID # 17655 Published
Question / Problem:
I receive the following error message when trying to launch the Validation module:
Error at loading of IPPSP library, no dll was found in the waterfall procedure.
Answer / Solution:
When the issue occurs, the Kofax Capture modules cannot be launched from the command prompt by typing the module executable file name, for example:
index.exe for the Validation module,
ops.exe for the Batch Manager module, etc.
To resolve this issue:
- Open a Command Prompt and run the
pathcommand. This should list the Windows System Variables.
There should be two Kofax System Variables similar to the following:
C:\Program Files\Kofax\CaptureSS\ServLib\ImgCtls\bin;C:\Program Files\Kofax\CaptureSS\ServLib\bin
C:\Program Files\Kofax\Capture\ImgCtls\bin;C:\Program Files\Kofax\Capture\bin
- Make sure that the Kofax System Variable is not truncated. If it is truncated, go to Control Panel ¦ System ¦ Advanced ¦ Environment Variables ¦ System Variables ¦ Path, and edit the truncated Kofax System Variable to be like one of the above examples.
- Click OK and apply the change.