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Workflow Agent is missing


Question / Problem: 

After upgrading to Kofax Capture 10.2 or 11, the Remote Synchronization Agent reports the following error message on a Custom Workflow Agent:

(5) Workflow Agent is missing.

What is causing this issue, and how can it be resolved?

Answer / Solution: 

Kofax Capture 10.2 and above uses the .NET Framework 4.0. This issue may occur if the Custom Workflow Agent is using an older .NET Framework version.

To resolve this issue:

  1. Stop the RSA service or interactive session.

  2. Backup the ACIRsa.exe.config file located in Kofax Capture's BIN directory.

  3. Modify the <startup> section as follows:
    <startup useLegacyV2RuntimeActivationPolicy="true"> 
       <supportedRuntime version="v4.0" sku=".NETFramework,Version=v4.0"/> 
       <supportedRuntime version="v2.0.50727" />
  4. Start the RSA and retest.


Applies to:  

Product Version


Capture 11