Workflow Agent is missing

Question / Problem: 

After upgrading to Kofax Capture 10.2 or 11, the Remote Synchronization Agent reports the following error message on a Custom Workflow Agent:

(5) Workflow Agent is missing.

What is causing this issue, and how can it be resolved?

Answer / Solution: 

Kofax Capture 10.2 and above uses the .NET Framework 4.0. This issue may occur if the Custom Workflow Agent is using an older .NET Framework version.

To resolve this issue:

1. Stop the RSA service or interactive session.


2. Backup the ACIRsa.exe.config file located in Kofax Capture's BIN directory.


3. Modify the <startup> section as follows:

   <startup useLegacyV2RuntimeActivationPolicy="true"> 
   
      <supportedRuntime version="v4.0" sku=".NETFramework,Version=v4.0"/> 
   
      <supportedRuntime version="v2.0.50727" />
   
   </startup> 

4. Start the RSA and retest.

Applies to: