Workflow Agent is missing
21536
Question / Problem:
After upgrading to Kofax Capture 10.2 or 11, the Remote Synchronization Agent reports the following error message on a Custom Workflow Agent:
(5) Workflow Agent is missing.
What is causing this issue, and how can it be resolved?
Answer / Solution:
Kofax Capture 10.2 and above uses the .NET Framework 4.0. This issue may occur if the Custom Workflow Agent is using an older .NET Framework version.
To resolve this issue:
- Stop the RSA service or interactive session.
- Backup the
ACIRsa.exe.config
file located in Kofax Capture'sBIN
directory. - Modify the
<startup>
section as follows:<startup useLegacyV2RuntimeActivationPolicy="true"> <supportedRuntime version="v4.0" sku=".NETFramework,Version=v4.0"/> <supportedRuntime version="v2.0.50727" /> </startup>
- Start the RSA and retest.
Applies to:
Product | Version |
---|---|
Capture |
10.2 |
Capture | 11 |