Question / Problem:
After doing an in-place upgrade from Capture 10 to 11 the Kofax Capture Import Connector - Email cannot be installed or removed.
The following error is displaying in the Application Event Viewer log:
Product: Kofax Capture Import Connector - Email Administration Plug In - Error 1722. There is a problem with this
Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action
Uninstallation_Unregister_ACEI\adminPluginFromAC, location: \Program Files (x86)\kofax\capturess\servlib\bin\ command:RegAscex.exe /F ACE\adminPlugin.aex /under
Answer / Solution:
To remove the plugin Capture application and reinstall:
- Run the Microsoft Removal tool to uninstall (KCIC) provided by Kofax Support.
- Reinstall the application from the Capture Setup screen and now the following error shows when launching it:
Error creating user defined panel.
Display Name ACEadminPlugin
No such interface supported.
- Remove the application by running the setup binary again. It should remove it successfully now.
- Reinstall the application from the setup screen to successfully install.