QAID # 15818 Published
Question / Problem:
The KCIC-AEF Plug-In service starts and stops. A message is logged in ERR_yymm.txt:
GetCurrentNetUser, 140, The network path was not found.
How can I resolve this issue?
Answer / Solution:
If User Profiles are enabled and KCIC-AEF is configured to use a Capture Linked User, the Kofax Capture Import Connector – Advanced Email and Fax – KC Plug-In service may fail to start if using the Local System account.
Configuring the KCIC-AEF Plug-In service's Log on as user with the same Linked User being used in KC Settings should allow the service to start and run successfully.
Additional messages may be found in the Windows Application Event Log:
Cannot start service, because there was an error initializing Kofax Capture Importer Pool.
A complete message from ERR_yymm.txt:
2011-MM-DD 13:50:30, 0x00000018, 0x00000000, 0x00000000, 0x00000000, 0x00000000, C:\Program Files\Kofax\CaptureSS\ServLib\Bin, SharedProfileData, HOSTNAME, 9.0.1372.0, GetCurrentNetUser, 140, The network path was not found.