QAID # 14751 Published
Question / Problem:
On a Windows 2008 R2 64-bit system, I have installed the FileNet P8 Content Manager 4.5 Export Connector. However, the Export Connector does not appear in the Export Connector Manager.
When attempting to register this product in the Export Connector Manager using the INF file, an error message similar to the following is shown:
Could not register export connector.Filename: C:\Program Files (x86)\Kofax\CaptureSS\ServLib\Bin\AscRelSC.infConnector name: Ascent Capture Text The DllRegister() call failed.
Answer / Solution:
This is a known issue reported in SPR 56356. The best workaround for this issue on this operating system is to perform the following steps:
- Open a command window by right-clicking the "Command Prompt" shortcut, select "Run as..." and select Administrator.
- In the command window type the following:
regascsc /f "<full_path_location_of_the_Export_Connector_INF_file>"
NOTE: Include the quotation marks.
NOTE: This Export Connector typically installs to:
Open the Administration module and verify in the Export Connector Manager that the FileNet CM 4.5 Export Connector has been added to the list.