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Could not register export connector error installing Application Extender Release Script with Capture 9.0 on Windows 2008 64-bit

14367

QAID # 14367 Published

Question / Problem:

I am receiving the following error message when trying to install the Application Extender Release Script on a Kofax Capture 9.0 machine running on a Windows 2008 64-bit machine:

“Could not register export connector.
Filename: {path\filename}
Connector name: {Export Connector}”
“The DLLRegister() call failed”.

How can I resolve this issue?

Answer / Solution:

This article provides information on how to configure the ApplicationXtender 6.5 Ascent Release Scripts, both standard and enhanced, to work with Kofax Capture 9.0. Please note that this document applies to both 32- and 64-bit versions of Windows 7 and Windows Server 2008, including Windows Server 2008 R2. When installed on a 32-bit operating system, the directory name mentioned in step 4 below is "C:\Program Files\" instead of "C:\Program Files (X86)\".

Run steps as Administrator:

  1. Install the licensed version of ApplicationXtender (AppXtender) 6.5.
  2. Set up AppXtender 6.5 so that it is possible to add, query, and delete documents.
  3. Install the licensed version of Kofax Capture 9.0.
  4. Copy the AppXtender Release Script files to the Kofax Capture 9.0 bin directory:
    • For the Standard Release Script
      Navigate to the "C:\Program Files (x86)\XtenderSolutions\Content Management" folder, and copy the "AXDBRel.dll" and "axdbrelease.inf" files to the "C:\Program Files (x86)\Kofax\Capture\Bin" folder.
    • For the Enhanced Release Script
      Navigate to the "C:\Program Files (x86)\XtenderSolutions\Content Management" folder, and copy the "AxRelEx.dll" and "axrelex.inf" file to the "C:\Program Files (x86)\Kofax\Capture\Bin" folder.
  5. Install SP 6 for Visual Basic 6.0, "VB6.0-KB290887-X86.exe", available from Microsoft: VB6.0- KB290887-X86.exe.
  6. Install InstallComponents.msi.
  7. Install "KofaxCapture9.0_Updater.exe", which will upgrade to Kofax Capture 9.00.1127 SP1.
  8. Open the Kofax Capture 9.0 Administration module.
  9. Under the Tools menu, select Export Connector Manager and add Ascent Standard (or Enhanced, if applicable) for AppXtender. Once added, close the Export Connector Manager.
  10. To set up the AppXtender target application for Kofax Capture exports, create a Batch Class and a Document Class under the Batch Class.
  11. Right-click the newly created Document Class and select Export Connector.
  12. Add the Ascent Standard (or Enhanced if applicable) for AppXtender connector to the Assigned Export Connector.
  13. Once AppXtender appears under the Assigned Export Connector, click the Setup button to complete the setup process by linking to a target AppXtender application with the Release Script.

Applies to:

Product Version
CAPTURE 9.0