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QueryInterface call on COM Component failed due to No Such Interface error


QAID # 15015 Published

Question / Problem:

During Export, the following exception is raised:

Export Error: Script #1 (Text Export Connector) [13 Unable to cast COM object of type 'Kofax.CapLib4.Interop.clsCAPLibraryClass' to interface type
'Kofax.CapLib4.Interop._clsCAPLibrary'. This operation failed because the
QueryInterface call on the COM component for the interface with IID '{516B9C07-53D1-
4EEF-9FF2-184801311D6B}' failed due to the following error: No such interface
supported (Exception from HRESULT: 0x80004002 (E_NOINTERFACE)).]

How can this issue be resolved?

Answer / Solution:

This exception indicates that the COM Interop Library (Kofax.CapLib4.Interop.dll) for the CapLib4 class has been overwritten, and does not match the version of the CapLib4.dll file installed.

To remedy this, it is recommended to run an Update installation to repair the Capture installation on the computer running Export.

Applies to:

Product Version Category
CAPTURE 9.0 Release - Text
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