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Error opening export connector when adding XML Export Connector to Document Class


QAID # 13888 Published

Question / Problem:

I have installed the XML Export Connector and see that it has been added to the Export Connector Manager list in the Administration module.

When I attempt to add the Export to a Document Class, I receive the following error message:

"Error opening export connector" .

The error log entry reads similar to the following:

2010-06-29 09:54:05, 0x00000018, 0, 0x800401F3, 0x000007D5, 0x00000000, C:\Program
Files\Kofax\Capture\Bin, Kofax Capture Administration, ABCDE12345, 9.00.554, ReleaseSetupController, 112, Could not create the requested script.

Answer / Solution:

This is usually caused by an installation to a location that is not accessible by the Administration module. For example, if the Setup program was executed at some remote server.

Try copying the entire folder containing Setup.exe and the associated files to the Desktop where Administration will be running, and install the Export Connector from there.

Applies to:

Product Version
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