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Kofax

Device does not support client deployment error when deploying the KFS 4.x MFP Client from the Devices list to an HP or Ricoh MFP device

18565

QAID # 18565 Published 

Question / Problem:

Attempts to deploy the Kofax Front Office Server (KFS) 4.x MFP Front Panel Client from the Administration Console's Devices list to an HP or Ricoh Multi-Function Printer (MFP) device fail with the following error message:

Cannot deploy the client to "<Device Name>" because the device does not support client deployment.

Answer / Solution:

KFS 3.x and 4.x only support the deployment of the MFP Client using the Deploy button in the Administration Console's Devices list to select HP and Ricoh MFP devices. If an invalid Model name was incorrectly entered into the Model field for an HP or Ricoh device, this error may occur.

To resolve this issue:

  1. Select the MFP in the Devices List and click Edit.
  2. Enter a valid Model name into the Model field.
  3. Click Save.

Examples of valid Model names:

  • HP Laserjet M3035 MFP
  • Ricoh Aficio 4002

Applies to:

Product Version Category
KFS 4.0 Administration Console
KFS 4.1 Administration Console