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Kofax

Forward failed KFS 4.1 jobs to a Thin Client inbox

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Question / Problem: 

When a Kofax Front Office Server (KFS) 4.1 job fails, can it be forwarded to an inbox?

Answer / Solution: 

Yes, KFS 4.1.1.3 (Service Pack 1, Fix Pack 3) introduced a feature that allows the KFS administrator to send a failed job to a user's KFS Thin Client Inbox for correction and resubmission.

To send a failed job to a user's Thin Client inbox for correction and resubmission:

  1. Log into the KFS Administration Console.
  2. Select Transaction Review.
  3. Select the job(s) that are in Error state.
  4. Click Send to Inbox. A list of users appears.
  5. Select the user who will receive the failed jobs.
  6. Click OK.
  7. A message will confirm that the job has been sent successfully.

 

Applies to:  

Product Version
KFS 4.1