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Document contains image types other than TIFF JPEG BMP Error prevents export of documents from Kofax Mobile Capture to Kofax Capture

3026576

Question / Problem: 

Kofax Front Office Server (KFS) fails to export documents generated by Kofax Mobile Capture to Kofax Capture with the following error:

Cannot release the document to form type in batch class because the document contains image types other than TIFF, JPEG, BMP. Please verify that you enabled the "Allow import of eDocument files" option for the batch class. Reported error: File is not of an acceptable format.

Cannot Recognize File Format

Answer / Solution: 

This error occurs during during export from KFS to Kofax Capture when Kofax Mobile Capture 3.5 and above produces TIFF files that contain a TIFF header field that Kofax VRS 5.1.2.2 or lower cannot recognize.  This issue has been resolved in Kofax VRS 5.1.2.3 and higher.

 

To resolve this issue:

Upgrade the Kofax VRS installation on the KFS server to Kofax VRS 5.1.2.3 or higher.

 

Latest Fix Pack for Kofax VRS 5.1.2

 

Kofax VRS 5.2 can be downloaded from delivery.kofax.com

 

Applies to:  

Product Version
KFS 4.1
  4.3
CAPTURE 10.0
  10.1
  10.2
  11.0
VRS 5.1
  5.1.1
  5.1.2