QAID # 19194 Published
Question / Problem:
Attempts to install Kofax Front Office Server (KFS) 4.0 or 4.1 for use with an Oracle database fail with the following error:
Error executing Installation: Error Creating Kofax Capture Integration. Data at the root level is invalid. Line 1, position 1.
Answer / Solution:
This error can occur if the NLS_CHARACTERSET in the Oracle database is not set to use a Unicode character set. KFS 4.x requires that the Oracle Database use a Unicode character set. This requirement is documented in TFS # 1001 on page 12 of the Kofax Front Office Server 4.0 Installation Guide, and on page 14 of the Kofax Front Office Server 4.1 Installation Guide.
NOTE: Both of the above documents can be obtained from the appropriate version's Kofax Front Office Server Product Documentation (compressed) Articles, accessible from documentation link located on the Kofax Front Office Server Product Documentation (Master) Article (# 12320) located in the Kofax Portal Knowledge Base.
To resolve this issue, set the
NLS_CHARACTERSET to a Unicode character set such as
AL32UTF8 prior to installing KFS 4.x.