KFS 4.3 Debug Logs

Issue

How to Enable Kofax Front Office Server (KFS) 4.3 Debug Logging.

Solution

KFS 4.3 logs events for both user-facing (webapp) and server-side (service) processes. It is often necessary to enable debug-level logging for both types of events for the purposes of comprehensive troubleshooting.
 

Enabling Debug Logging in KFS 4.3

1. Navigate to C:\Program Files (x86)\Kofax\Front Office Server 4.3\bin
    
2. Open the log4net.config file in a text editor, such as Notepad.
    
3. Locate the section that begins with <appender name="KfsLog"
    
4. In the KfsLog section, change the levelMin value from INFO to DEBUG
    
5. Save and close the file.
    
6. Navigate to C:\Program Files (x86)\Kofax\Front Office Server 4.3\kfsService
    
7. Open the log4net.config file in a text editor, such as Notepad.
    
8. Locate the section that begins with <appender name="KfsLog"
    
9. In the KfsLog section, change the levelMin value from INFO to DEBUG
    
10. Save and close the file.
     
11. Repeat the above steps for each KFS server in the environment.

All KFS 4.3 logs are stored in the following folder:  C:\ProgramData\Kofax\Front Office Server\Log

Disabling Debug Logging in KFS 4.3

1. Navigate to C:\Program Files (x86)\Kofax\Front Office Server 4.3\bin
    
2. Open the log4net.config file in a text editor, such as Notepad.
    
3. Locate the section that begins with <appender name="KfsLog"
    
4. In the KfsLog section, change the levelMin value from DEBUG to INFO
    
5. Save and close the file.
    
6. Navigate to C:\Program Files (x86)\Kofax\Front Office Server 4.3\kfsService
    
7. Open the log4net.config file in a text editor, such as Notepad.
    
8. Locate the section that begins with <appender name="KfsLog"
    
9. In the KfsLog section, change the levelMin value from DEBUG to INFO
    
10. Save and close the file.
     
11. Repeat the above steps for each KFS server in the environment.

Level of Complexity 

Easy

Applies to  

References

3023226

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