Stop Logging Konica Minolta FTP and File Fetcher INFO level Entries

Issue

The Kofax Front Office Server (KFS) 4.3 Service Logs are full of INFO-level Konica-Minolta FTP Fetcher and File Fetcher entries, even when no Konica-Minolta MFP devices are connected to KFS.

INFO  [22] Kofax.KFS.FTP.KonicaMinoltaFileFetcher - Start downloading and processing jobs from WebDav folder...
INFO  [23] Kofax.KFS.FTP.KonicaMinoltaFtpFetcher - Start downloading and processing jobs from FTP folder...
INFO  [22] Kofax.KFS.FTP.KonicaMinoltaFileFetcher - Finished downloading and processing jobs from WebDav folder...
INFO  [23] Kofax.KFS.FTP.KonicaMinoltaFtpFetcher - Finished downloading and processing jobs from FTP folder...

Cause

The service.log file logs the polling status entries for the Kofax.KFS.FTP.KonicaMinoltaFileFetcher and Kofax.KFS.FTP.KonicaMinoltaFtpFetcher services, which can be useful for troubleshooting file transfer issues from Konica-Minolta MFP devices to the KFS server.  However, due to the frequency of the polling, these entries can take up significant space in the logs and are only really useful for those that use Konica-Minolta MFP devices.

Solution

This issue has been resolved in KFS 4.3.0.1.0.3587 (Fix Pack 1) and higher.  The fix corrects the logging logic so that:

• FTP Fetcher entries will only be logged when Debug logging is enabled and the ftp.server.address value in the mfp.konica_minolta.properties namespace is non-blank.
• File Fetcher entries will only be logged when Debug logging is enabled and the webdav.server value in the mfp.konica_minolta.properties namespace is non-blank.

To resolve this issue: 

Install the latest Fix Pack for KFS 4.3.

To stop logging INFO-level Konica Minolta FTP and File Fetcher entries in KFS 4.3.0.0.0.3211 (Base):

1. Navigate to C:\Program Files (x86)\Kofax\Front Office Server 4.3\kfsService
    
2. Open log4net.config in a text editor such as Notepad
    
3. Add the following lines before the closing </log4net> tag

     <!-- Added to prevent KonicaMinolta FTP INFO-level entries -->
     <logger name="Kofax.KFS.FTP.KonicaMinoltaFtpFetcher">
       <level value="WARN" />
     </logger>
     <!-- Added to prevent KonicaMinolta WebDAV INFO-level entries -->
     <logger name="Kofax.KFS.FTP.KonicaMinoltaFileFetcher">
       <level value="WARN" />
     </logger>
   

   
    
4. Save the changes to log4net.config

Level of Complexity 

Easy

Applies to  

References

N/A

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