WebCapture Service Debug Logs on the client PC
Article # 3031423 - Page views: 365
Issue
How to enable debug logging for Kofax Front Office Server (KFS) WebCapture Service on the client PC
Solution
When troubleshooting issues with the KFS 4.x WebCapture Service, it may be necessary to collect debug logs from the client PC. These logs will contain PC-specific information separate from the information collected by the KFS logs on the server.
To enable KFS WebCapture Service debug logging:
- On the client PC, right-click the Kofax Web Capture Service System Tray icon and select Quit.
- Click Yes.
- Navigate to
C:\ProgramData\Kofax\WebCapture.
- Open the
KofaxWebCapture.Host.exe.log.config
file in a text editor, such as Notepad.
- Set the DisableLogging value to
false
.
- Set the filter value to
"%Severity% >= trace"
- Save the changes to the file.
- Open the
KofaxWebCapture.ScanWorker.exe.log.config
file in a text editor, such as Notepad.
- Set the DisableLogging value to
false
.
- Set the filter value to
"%Severity% >= trace"
- Save the changes to the file.
- Start the Kofax Web Capture Service from the Start Menu ¦ All Programs ¦ Kofax Web Capture Service.
The Kofax.WebCapture.Worker logs and Kofax.WebCapture log will be stored in the following folder:
C:\ProgramData\Kofax\WebCapture
To disable KFS 4.x WebCapture Service debug logging:
- Right-click the Kofax Web Capture Service System Tray icon and select Quit.
- Click Yes.
- Navigate to
C:\ProgramData\Kofax\WebCapture.
- Open the
KofaxWebCapture.Host.exe.log.config
file in a text editor, such as Notepad.
- Set the DisableLogging value to
true
.
- Set the filter value to
"%Severity% >= error"
- Save the changes to the file.
- Open the
KofaxWebCapture.ScanWorker.exe.log.config
file in a text editor, such as Notepad.
- Set the DisableLogging value to
true
.
- Set the filter value to
"%Severity% >= error"
- Save the changes to the file.
- Start the Kofax Web Capture Service from the Start Menu ¦ All Programs ¦ Kofax Web Capture Service.
Level of Complexity
Moderate
Applies to
Product | Version | Build | Environment | Hardware |
---|---|---|---|---|
Kofax Front Office Server | 4.3 4.1 |
All | Thin Client Scan Station | N/A |
References
N/A
Article # 3031423