WebCapture Service Debug Logs on the client PC

Issue

How to enable debug logging for Kofax Front Office Server (KFS) WebCapture Service on the client PC

Solution

When troubleshooting issues with the KFS 4.x WebCapture Service, it may be necessary to collect debug logs from the client PC. These logs will contain PC-specific information separate from the information collected by the KFS logs on the server.

To enable KFS WebCapture Service debug logging:

1. On the client PC, right-click the Kofax Web Capture Service System Tray icon and select Quit.
    
2. Click Yes.
    
3. Navigate to C:\ProgramData\Kofax\WebCapture.
    
4. Open the KofaxWebCapture.Host.exe.log.config file in a text editor, such as Notepad.
    
5. Set the DisableLogging value to false.
    
6. Set the filter value to "%Severity% >= trace"
    
7. Save the changes to the file.
    
8. Open the KofaxWebCapture.ScanWorker.exe.log.config file in a text editor, such as Notepad.
    
9. Set the DisableLogging value to false.
    
10. Set the filter value to "%Severity% >= trace"
     
11. Save the changes to the file.
     
12. Start the Kofax Web Capture Service from the Start Menu ¦ All Programs ¦ Kofax Web Capture Service.

The Kofax.WebCapture.Worker logs and Kofax.WebCapture log will be stored in the following folder: C:\ProgramData\Kofax\WebCapture

To disable KFS 4.x WebCapture Service debug logging:

1. Right-click the Kofax Web Capture Service System Tray icon and select Quit.
    
2. Click Yes.
    
3. Navigate to C:\ProgramData\Kofax\WebCapture.
    
4. Open the KofaxWebCapture.Host.exe.log.config file in a text editor, such as Notepad.
    
5. Set the DisableLogging value to true.
    
6. Set the filter value to "%Severity% >= error"
    
7. Save the changes to the file.
    
8. Open the KofaxWebCapture.ScanWorker.exe.log.config file in a text editor, such as Notepad.
    
9. Set the DisableLogging value to true.
    
10. Set the filter value to "%Severity% >= error"
     
11. Save the changes to the file.
     
12. Start the Kofax Web Capture Service from the Start Menu ¦ All Programs ¦ Kofax Web Capture Service.

Level of Complexity 

Moderate

Applies to  

References

N/A

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