Skip to main content
Kofax

Kofax.KFS.Databaseutility.exe crashes during KFS Oracle database installation

3014426

Question / Problem: 

When installing KFS 4.1, the files copy successfully and when the database operations appear, the Kofax.KFS.Databaseutility.exe crashing with relation to ntdll.dll module.

How can this be resolved?

Answer / Solution: 

It was found, that an already installed oracle client on the system caused this due KFS brings an own module for oracle access which then results in this issue.

Enter How to here:

  1. Before the KFS database action is carried out by the setup (after the files copying has finished) rename " \Front Office Server 4.1\kfsService\x64\Oracle.DataAccess.dll" file
  2. Proceed with the setup

 

Applies to:  

Product Version
KFS 4.1