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Debug Logs - KFS 4.1 Thin Client Scan Service on the client PC

21681

QAID # 21681 Published 

Question / Problem:

How to enable debug logging for Kofax Front Office Server (KFS) 4.1 Thin Client Scan Service on the client PC

Answer / Solution:

When troubleshooting issues with the KFS 4.1 Thin Client Scan Service, it may be necessary to collect debug logs from the client PC. These logs will contain PC-specific information separate from the information collected by the KFS logs on the server.

Enabling KFS 4.1 Thin Client Scan Service debug logging

  1. On the client PC, right-click the Kofax Web Capture Service System Tray icon and select Quit.
  2. Click Yes.
  3. Navigate to C:\ProgramData\Kofax\WebCapture.
  4. Open the KofaxWebCapture.Host.exe.log.config file in a text editor, such as Notepad.
  5. Set the DisableLogging value to false.
  6. Set the filter value to "%Severity% >= debug"
  7. Save the changes to the file.
  8. Open the KofaxWebCapture.ScanWorker.exe.log.config file in a text editor, such as Notepad.
  9. Set the DisableLogging value to false.
  10. Set the filter value to "%Severity% >= debug"
  11. Save the changes to the file.
  12. Start the Kofax Web Capture Service from the Start Menu ¦ All Programs ¦ Kofax Web Capture Service.
NOTE: The Kofax.WebCapture.Worker logs and Kofax.WebCapture log will be stored in the following folder:
C:\ProgramData\Kofax\WebCapture

Disabling KFS 4.1 Thin Client Scan Service debug logging

  1. Kofax Web Capture Service System Tray icon and select Quit.
  2. Click Yes.
  3. Navigate to C:\ProgramData\Kofax\WebCapture.
  4. Open the KofaxWebCapture.Host.exe.log.config file in a text editor, such as Notepad.
  5. Set the DisableLogging value to true.
  6. Set the filter value to "%Severity% >= error"
  7. Save the changes to the file.
  8. Open the KofaxWebCapture.ScanWorker.exe.log.config file in a text editor, such as Notepad.
  9. Set the DisableLogging value to true.
  10. Set the filter value to "%Severity% >= error"
  11. Save the changes to the file.
  12. Start the Kofax Web Capture Service from the Start Menu ¦ All Programs ¦ Kofax Web Capture Service.

Applies to:

Product Version Category
KFS 4.1 Logs
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