Question / Problem:
How to collect Device Logs from a Lexmark Multifunction Printer (MFP) device.
Answer / Solution:
Device Logs are generated by the MFP Device itself, outside of the Kofax MFP Client. Device logs often log the interactions between the Kofax MFP Client and the device's internal services, the events that occur within the device's internal processes, and communication between the device's internal processes and the KFS server. Analyzing the Device Logs alongside the Kofax MFP Client logs provides a more complete view of all the activities that occur on the MFP device.
To collect Device Logs from a Lexmark MFP:
- Access the Lexmark device's security and logging settings via a web browser using the following URL (where <mfp> is the hostname or IP address of the MFP device):
- Click Turn Debugging ON
- Replicate the issue in the Lexmark Kofax MFP Client.
- Return to the Lexmark device's security and logging settings at the following URL (where <mfp> is the hostname or IP address of the MFP device):
- Click View Log File
- Copy the contents of the Log and paste them into a text document
- Save the text document.